| TECHNOLOGY INFORMATION SERVICES: Technical
Support
Technical Support Mission Statement: As a skillful,
solutions-based team of professionals, Technical Support is dedicated
to providing the highest level of technical support and service
through a prompt, accurate and courteous support structure. Technical
Support's purpose as a function of the Operations Department is
to recognize and respond to the technical support needs of all members,
at all levels, of NNPS.
Help Desk Mission Statement: The Help Desk provides
the entire school division with a centralized point of contact at
which any and all questions of difficulties with the use of technology
can begin to be cared for. Many problems reported to the Help Desk
will be solved immediately by means of the telephone support or
remote computer access with the end user. If this is not possible
then the Help Desk will act to identify required resources to solve
the problem at hand.
Instructions for General Technical Support
-
Contact your site TSS and explain the problem. The TSS
should be your first contact for all technical
support issues. They will either resolve your problem or will
escalate the problem to the proper person who can.
-
If your site TSS is not available, you may contact the
Help Desk at 881-5461 x.198. If you call the
Help Desk and are unable to speak to someone directly, please
be sure to leave a message. Your call will be returned as soon
as possible.
- If you need help with eSIS, please contact
your eSIS Specialist. Your eSIS Specialist should be your first
contact for all eSIS issues. Contact the eSIS Help
Desk at 881-5461 x.250 only if your eSIS Specialist is
not available.
Please understand that your quickest response times will be
a result of contacting your site TSS. Please reserve the Help Desk
for cases when your site TSS is not available.
Audio-Visual Support
Audio-Visual Services (AV) is responsible for the maintenance and
repair of electronic equipment within the school division. Some
of the equipment supported includes: clock systems, intercom systems,
sound support (PA), projector screens, overhead projectors, scoreboards,
and related equipment.
If you require the services of the Audio-Visual staff, please call
the NNPS Help Desk at 881-5461 x.198 or email help.desk@nn.k12.va.us.
Feedback
If you have questions or concerns on the Technical Support you
receive, please e-mail
Chris Jenkins, Technical Support Supervisor, or call
881-5461 x.126.
Forms and Documentation
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